KPF FAQ

VIP Road Assist – Option B is a service-based roadside assistance programme offered via Maikliq. It provides priority handling and faster access to human support on a best-effort basis. This programme is NOT insurance or takaful and does not replace any motor insurance or takaful policy.

No. VIP Road Assist – Option B is NOT insurance or takaful. It does not involve underwriting, premiums, claims, or payouts. Any motor insurance or takaful you purchase remains separate and governed by the insurer or takaful operator’s own policy terms.

Your request is placed in a priority queue and handled ahead of standard requests where operationally feasible. Option B includes a best-effort handling target of up to five (5) working days. This timeline is not guaranteed

Your request is placed in a priority queue and handled ahead of standard requests where operationally feasible. Option B includes a best-effort handling target of up to five (5) working days. This timeline is not guaranteed.

No. All response, pickup, and handling timelines are best-effort only and not guaranteed. Delays may occur due to vendor availability, weather, traffic, surge demand, or factors beyond reasonable control.

Unless explicitly stated at checkout or in official programme materials, Option B does NOT include: • Towing • Tyre replacement • Battery services • Fuel delivery • Repairs or parts •Reimbursements or cash payouts Any out-of-scope or third-party charges are borne by the customer.

Call the official hotline and provide: • Your name • Vehicle details (if applicable) • Exact location • Contact number • Description of the issue Please remain reachable and follow instructions to avoid delays.

No. Once activated, VIP Road Assist – Option B is non-refundable, even if unused. This is a service fee, not an insurance premium.

This product provide coverage to loss or damage to your own vehicle due to accident, fire or theft. The product also cover your liability or your authorised drivers’ liability to third party for bodily injury and death or third party property loss or damage.

MaiKliQ is a digital takaful portal that helps you to compare rates and contribute motor takaful for the best selection. The platform is also equipped with a renewal service and provides delivery of road tax directly to the customer's doorstep. By providing this service, customers can now easily make takaful contribution anytime and anywhere. MaiKliQ aims to ensure that this process is easily accessible, affordable and reliable especially for those who emphasise on Shariah compliant product. MaiKliQ provides ongoing after-sales support to ensure customers are well protected.

This platform is guaranteed to be safe to use because this platform is a registered takaful partner and has been fully audited by a listed takaful company.

redONE is a marketing partner of M Advisory Solutions Sdn Bhd, the takaful agencies are registered under the following. • Takaful Ikhlas General Berhad: GTX000007 • Zurich General Takaful Malaysia Berhad: T63795H-001

Please contact our digital platform provider, MaiKliQ, from Monday to Friday between 9.00AM and 6.00PM. • WhatsApp: +60 12-697 7056 • Email: hqmotorkpf@gmail.com • Visit the nearest branch to submit your feedback or complaint in person Once your complaint has been submitted, our MaiKliQ unit will register your complaint case and conduct an investigation. You will receive a response with the outcome within 14 days. We will keep you updated on the status of your complaint and notify you if additional time is needed for the investigation.

Vehicle takaful provides financial security. For example, liability coverage can assist with expenses if you are involved in a car accident, covering legal fees, medical costs for an injured individual, or compensation for lost income if the injuries prevent you from working.

Many comprehensive and some third party, fire and theft plans come with extras like roadside assistance, legal liabilities and accidents. We protect you from losses or damages due to accident, fire or theft as well as third party bodily injury, death and third party property losses or damages.

You can go to our website to get the quote and proceed to make contribution via the payment methods provided. You will receive an email once the application is approved.

Yes, you can renew your motorcycle certificate (private - motor) under comprehensive and third parties coverage.

You are required to make payment for all outstanding traffic offenses recorded before proceeding with renewal. The database system will check any pending and blacklisted summons records on the Road and Transport Department (JPJ) and Royal Malaysia Police (PDRM) online services.

Road tax and delivery charges are RM10.00. It is included in the pricing when the customer renew their certificate.

You have the option to make contribution via online banking or credit card payment.

You will receive receipt through your email. However, if you are still worried, you can WhatsApp our customer hotline number +6011-6160 3071 or email us at customercare@senang.io

The platform offers digital and/or physical road tax options. For the digital version, you can access your road tax application through the mysikap app once your contribution is successfully processed. If you opt for a physical road tax, it will be mailed to your specified delivery address.

An email from platform payment gateway provider will be sent to you once payment for renewal is successfully completed.

The renewed policy is delivered to you within few minutes after payment is successfully made. You may request to cancel by sending us the cover note and reason for cancellation. The cancel and refund process as follows: 1. Contact us via WhatsApp or email to request for cancellation and refund. 2. Your request will be verified and processed within 24 hours. 3. You will receive notification via email. The refund money will be processed by the bank. 4. Receive your refund money within three weeks via direct credit to your bank account.

An NCD is a discount given to drivers who have never made a claim during the previous year of the takaful period. The amount of NCD depends on the type of vehicle, coverage and the number of years covered did not file a claim. NCD can increase if the covered did not file a claim over the years. A private car can normally accumulate up to 55% of NCD. Hence, if the covered makes a claim the NCD will go to 0% again, after paying a premium amount for a year the NCD will start building once more.

You can check your eligibility through https://www.mycarinfo.com.my/ncdcheck/online

Please contact your takaful provider: • Takaful Ikhlas General Berhad: 1-800-88-1186 • Zurich General Takaful Malaysia Berhad: 1-300-888-622

Four steps to take if you are involved in an accident and wish to file a claim: Step 1 - Immediately make a police report after the accident in 24 hours Step 2 - Notify takaful company about the accident and get a claim form to complete. If the vehicle is drivable, send the vehicle to a nearby panel workshop. If not, please call your takaful company’s hotline number for towing services. Step 3 - Make sure you submit supporting documents to takaful company or workshop. Step 4 - Authorisation for repairs will be issued to the workshop by takaful company.