Senang.io (“we”, “us”, “our”) is committed to protecting users of this website and our Services from fraudulent activities, scams, phishing, impersonation or any malicious attempts to mislead, deceive or defraud our users.
1. What Is a Scam
1.1 A “Scam” refers to any deceptive or fraudulent act or communication (including but not limited to emails, messages, phone calls, SMS, websites, social media posts) that falsely claims affiliation with
Senang.io or attempts to trick users into:disclosing login credentials, personal data, financial information, or sensitive details.
making payments or transfers to unauthorized accounts.
installing files, software or applications that are harmful or unauthorized.
otherwise granting access to your accounts or devices.
2. Official Communication Channels
2.1 All official communication from Senang.io will be sent via our verified contact channels, including but not limited to:
authenticated email domains owned by Senang.io.
official notifications within our platform’s dashboard.
official support pages on our website.
verified social media accounts.
2.2 Senang.io will never request your sensitive information (such as passwords or full payment card details) via unsolicited email, phone call or message.
3. How to Identify Scams
3.1 Be cautious if you encounter any communication that:
uses urgent or threatening language demanding immediate action.
asks for payment through unconventional methods (e.g., cryptocurrency, bank transfers to personal accounts)
contains suspicious links that do not clearly belong to our domain.
has unsolicited attachments or files.
3.2 If you are uncertain about the authenticity of any message claiming to be from Senang.io, do not click on links, reply to the message, or share sensitive information.
4. What to Do If You Suspect a Scam
4.1 If you receive any suspicious communication that appears to originate from Senang.io or impacts your use of our Services, please:
Do not interact with the suspicious message or link.
Report the incident to our support team immediately via the official support channels listed on our website.
Forward suspicious emails to customercare@senang.io (or other official support email).
4.2 We may request details such as the sender’s email address, screenshots of the message, or the URL involved to investigate the report.
5. Liability
5.1 Senang.io will use reasonable efforts to help prevent scams and inform users of known scam attempts. However, Senang.io does not assume liability for any loss, damage, or harm resulting from your interaction with fraudulent schemes or third-party scams.
5.2 Users agree that they understand the inherent risks of online communications and that Senang.io cannot guarantee the prevention of all fraudulent acts by third parties.
6. Amendments to This Notice
6.1 We may update or amend this Scam Notice from time to time to reflect new safety requirements, scam tactics, or security improvements. Updated versions will be posted on our website and applied as soon as they are available.
7. Contact Information
7.1 If you have any questions or concerns regarding scams, fraud or suspicious activity related to Senang.io, please contact us at:
Email: customercare@senang.io
Website: https://senang.io
Phone: +60189559931